PRIVACY POLICY

Last updated: July 2026

1. Introduction

Solvera ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit skinsolvera.com or purchase our products. By using our website, you agree to the terms of this policy.

2. Who We Are

• Brand name: Solvera
• Website: skinsolvera.com
• Contact: support@skinsolvera.com

3. What Data We Collect

Data you provide directly:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely — we never store card details)
• Messages sent to our customer service team

Data collected automatically:

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent on site, and links clicked
• Referring website or advertisement
• Cookie identifiers and session data

Data from third parties:

• Purchase data from payment processors (Shopify Payments, Stripe, PayPal)
• Advertising data from Meta (Facebook/Instagram Pixel)
• Analytics data from Google Analytics

4. How We Use Your Data

We use your personal data for the following purposes:

• Order fulfillment — processing payments, arranging shipping, sending tracking information
• Customer service — responding to inquiries, processing refunds and replacements
• Marketing communications — sending promotional emails if you have opted in (you may unsubscribe at any time)
• Advertising — running targeted ads on Meta and Google using aggregated or anonymized data
• Website improvement — analyzing traffic and behavior to improve our site and user experience
• Legal compliance — fulfilling our obligations under applicable laws

5. Legal Basis for Processing (GDPR — UK & EU Customers)

For customers in the United Kingdom and European Union, we process your data on the following legal bases:

• Contract performance — processing your order requires handling your personal data
• Legitimate interests — improving our website and preventing fraud
• Consent — sending marketing emails (you can withdraw consent at any time)
• Legal obligation — complying with applicable tax and accounting laws

6. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• The right to know what personal data we collect and how we use it
• The right to request deletion of your personal data
• The right to opt out of the sale of your personal data (we do not sell personal data)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at support@skinsolvera.com

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies — necessary for the website to function (shopping cart, login)
• Analytics cookies — Google Analytics to understand how visitors use our site
• Advertising cookies — Meta Pixel to measure ad performance and retarget visitors
• Preference cookies — remembering your language and currency preferences

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Sharing

We do not sell your personal data. We share it only with trusted third parties necessary to operate our business:

All third-party providers are contractually required to handle your data securely and in compliance with applicable laws.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your home country, including the United States. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for UK/EU customers.

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Order data: 7 years (for tax and accounting purposes)
• Customer service communications: 3 years
• Marketing preferences: until you unsubscribe or request deletion
• Analytics data: 26 months (Google Analytics default)

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmissions. Payment data is processed by PCI-DSS compliant providers and never stored on our servers.

12. Children's Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at support@skinsolvera.com

13. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restriction — request that we limit the processing of your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — withdraw your consent for marketing at any time

To exercise any of these rights, contact us at support@skinsolvera.com. We will respond within 30 days.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

15. Contact

For any privacy-related questions or requests:
support@skinsolvera.com