RETURN & REFUND POLICY

Last updated: July 2026

Our 90-Day Money-Back Guarantee

We believe in Solvera so completely that every order comes with a full 90-day money-back guarantee. If you are not satisfied with your results for any reason within 90 days of your purchase date, we will issue a full refund — no questions asked, no return required.

1. Eligibility for a Refund

You are eligible for a full refund if:

• Your refund request is submitted within 90 days of your original purchase date
• Your order was placed directly on skinsolvera.com (orders placed through unauthorized third-party sellers are not eligible)

You are not required to return the product to receive your refund.

2. How to Request a Refund

Requesting a refund is simple:

1. Email us at support@skinsolvera.com with the subject line "Refund Request"
2. Include your order number (found in your confirmation email)
3. Briefly describe your reason for the refund (optional — we do not require an explanation)
4. We will confirm your refund request within 48 business hours

3. Refund Processing

• Refunds are issued to the original payment method used at checkout
• Processing time: 5–10 business days after approval, depending on your bank or payment provider
• You will receive an email confirmation once your refund has been processed
• Original shipping costs are non-refundable unless the return is due to our error

4. Damaged, Defective, or Incorrect Orders

If you received a product that is:

• Damaged during shipping
• Defective or expired
• Not what you ordered

Please contact us at support@skinsolvera.com within 14 days of receiving your order. Include your order number and a photo of the issue. We will send a replacement at no charge or issue a full refund, whichever you prefer.

5. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@skinsolvera.com. We will investigate with the carrier and, if the order is confirmed lost, we will send a replacement or issue a full refund at no additional cost.

Estimated delivery times:

• United States: 5–8 business days
• United Kingdom: 7–12 business days
• Canada: 7–14 business days
• Australia: 10–18 business days

6. Cancellations

If you wish to cancel your order, please contact us at support@skinsolvera.com as soon as possible. We process orders quickly — if your order has already shipped, we will process a refund once it is delivered.

7. Contact

For all return and refund inquiries:
support@skinsolvera.com

We aim to respond to all inquiries within 24–48 business hours.